COVID-19 Frequently Asked Questions

Page updated 17 May 2021

Girl Guides must follow the current COVID-19 Public Health Orders, and manage risks to members, volunteers, Leaders, other hall users and staff and other people in accordance with Work Health and Safety laws. Keeping up to date with public announcements in your state or territory relating to COVID-19 is also part of a Guide Leader and District or Region Manager's responsibility and one of the best ways to help keep everyone safe. Please ensure you and your team are aware of the latest changes and legal requirements at all times as you will be responsible for adhering to these updates.

Service NSW QR Code Frequently Asked Questions

Why do we need to use a QR Code in NSW? 
Use of the Service NSW QR Code became mandatory 1 January 2021 for Businesses. Including Girl Guides.  

The Service NSW QR Code will make customer record keeping easier for us, with all record keeping data going straight to Service NSW. (Fines apply for Businesses and staff found not to be using a Service NSW QR Code for COVID-19 contact tracing purposes).  
How do we apply for a Service NSW QR Code?  
Simply contact Guide House on 02 8396 5200 to have a Service NSW QR Code set up for you.  
We do not have a QR Code or COVID-19 Safety Plan, where should I start? 
In June 2020 it became mandatory for all Business (including Guiding venues) to have a COVID-19 Safety Plan. Click here  to complete a COVID-19 Safety Plan for your Guiding venue.  
Once completed forward a copy of your COVID-19 Safety Plan along with the Guide Hall/ Property name to   
Guide House will then get you registered and set up with a unique Service NSW QR Code. 
There are multiple Guide Halls in my Region or District, do I need to complete a separate COVID-19 Safety Plan for each one?  
Yes, a separate COVID-19 Safety Plan and Service NSW QR Code will be required for each venue or location.  
Do we need to use the QR Code for Guide Meetings?  
Yes. Everyone entering the property must Check-In via the Service NSW App or Service NSW Webform. Should you have difficulty getting visitors to check in please contact Guide House for assistance or use the Business ‘Concierge’ Webform (details below).  

What if parents refuse to Check-In via the Service NSW App provided?  
We recommend sending information out to parents explaining that we would appreciate their assistance with Checking-in their Guide via the Service NSW QR Code.  

If someone is not checked in via the Service NSW QR Code, a representative from the Unit will need to ensure they are Checked In via the Service NSW Business ‘Concierge’ Webform.  

How do we get a Business ‘Concierge’ Webform? 
The Service NSW Webform is easily accessibly via scanning the Service NSW QR Code on a devise that that does not have the Service NSW App installed.  

Note: The customer facing version of the Webform now requires guests to enter a Verification Code. For this reason, we recommend Guide venues use the Business ‘Concierge’ Webform, which is available for a Businesses registered as COVID Safe with Service NSW.  

To obtain this for your venue, please contact Krystal from Guide House on 02 8396 5225.  

What should we do if someone does not have a smart phone to Check-In using the QR Code? 
No smartphone, no worries. Simply use the Service NSW Webform instead. Details on how to access and use the Service NSW Webform are below.  
How do I access a link to our Service NSW Webform? 
Please refer to the How to Guide we have created with Instructions on how to access and use the Service NSW Webform.  Service NSW Webform How To Guide

We are in a rural or remote area with no internet reception, what should we do?  
If there is not internet reception at your property you can click here for the COVID-19 Record of Visitors Form. Once collected on this form, someone will need to enter these details via the Business ‘Concierge’ Webform.  
Please ensure that all field are completed accurately and legibly for everyone that enters the property including but not limited to Guides, parents, helpers, volunteers, Leaders, and so on.  

These details must be entered into the Service NSW Business ‘Concierge’ Webform within 12 hours of being recorded.  

We do not let parents into the Guide Hall, how can we get them to Check-In their Guides? 
We recommend having a designated “Drop Off Zone” that all parents, guardians, Guides and Leaders know about.  
Simply Place your Service NSW QR Code at this Drop Off Zone so that they can ‘Check-In’ before they enter the Property.  

Can a Guide Leader add a Junior Guide or someone that does not have a smart phone as ‘Dependent’ when they Check-In using the QR Code?  
No. The ‘Add Dependent’ option should only be used by parents or Guardians that lives with the person they are adding as a dependent.  
This is to ensure that NSW Health has the most accurate contact details, should they need them for contact tracing purposes.  
If we get parents to Check-In using the QR Code and they select “Add Dependent”, will we be fined if having more people at the hall than we are allowed?  
No. The Service NSW QR is only used to capture accurate contact details of everyone entering the property. This data goes straight to Service NSW and will only be used for COVID-19 contact tracing purposes. 
We were told Girls do not need to use the Service NSW App, they only need to sign in using the book, as the parents do not enter the hall, is this true? 
No. Everyone entering the property must be checked in via the Service NSW QR Code. This includes all Girl Guides irrespective of their age. If they do not have a smartphone please ensure they are checked in via the Service NSW Webform or Service NSW App.  

How do we Check-in Guides that carpool together? 
If a parent or guardian is present, please ensure they check-in any Guides that reside with them via the QR Code provided, selecting the ‘Add Dependent’ option.  
For all other Guides, please ensure they are checked in via the Service NSW Webform, or Business ‘Concierge’ Webform. (Contact Guide House to obtain your Business link) 
Can we include the QR Code in the Term Program for parents to keep at home, enabling them to Check-in remotely?  
No. The QR Codes can only be used onsite at the Property. This is to ensure we provide accurate and correct record keeping data to Service NSW.  
If the QR Code has already been supplied to parents, please ensure they know they are not allowed to Check-In via the QR Code remotely.  
Can someone else check my daughter in if she is not able to check herself in? 
No. We ask that all parents please check-in their children to ensure contact details are obtained. In the event a parent is not present, the girls will be asked to Check-in via the Service NSW Webform.  
Our Guide meetings are held in a Council Run venue, Scouts Hall, Church, Community Centre or other alternative venue however we do not have a QR Code. What should we do? 
Ask the venue you are in to provide you with a Service NSW QR Code.  
If unsuccessful, please contact Guide House and we will assist you with setting one up.  
Can Guide House check to see how many people have checked in using the QR Code?  
No. All data collected via the QR Code goes directly to Service NSW.  
If you were unable to find the answer you were looking for above, please email and one of our staff members will assist you.  

General COVID-19 Frequently Asked Questions

I have woken up feeling unwell, what should I do? 
Now, more than ever, if you are feeling unwell (see COVID-19 symptoms below) stay at home to rest and recover and see a doctor if necessary. Please notify your other Leaders and District Manager immediately if you will not be attending Girl Guides. For the health and welfare of all, please only return to Face-to-Face Guides when you are confident you are well.

If I think I have symptoms of COVID-19, what should I do? 
COVID-19 symptoms include fever, tiredness, dry cough, sore or scratchy throat, aches and pains, nasal congestion, runny nose, shortness of breath and diarrhoea. Children and young people are more likely to have a milder illness, and some may not have any symptoms. If you are at all concerned about your health, please see your doctor. 
  • The National Coronavirus Helpline (1800 020 080) is available to call 24 hours a day, seven days a week for further advice. 
  • To find your nearest testing centre visit the links below: 
What will happen if any Guide or Leader starts to feel ill or appears unwell during Girl Guides? 
If any Leaders are unwell on arrival or during a Guide meeting, please inform other Leaders and your District Manager and leave immediately.  If any Guide is unwell, parents are to be contacted immediately to collect her. 

Can I come to Girl Guides if I am awaiting COVID-19  test results? 
Anyone who has been tested for COVID-19 must remain in isolation until the test results are confirmed.

What measures are in place for Volunteers who are unwell? 
Volunteers should not attend any Guiding face to face activities if they are feeling unwell. 

If a Volunteer becomes unwell while attending a meeting, they are to contact their District Manager, Region Manager and/or Guide House, leave immediately and contact the National Coronavirus Helpline (1800 020 080) or their doctor for further advice. 

If a Volunteer has been tested for COVID-19, they must remain in isolation until test results are confirmed.

What will happen if a Girl Guide, Leader or Volunteer is diagnosed with COVID-19? 
If a Leader, Volunteer or Girl Guide is diagnosed with COVID-19, the organisation will be contacted by the Department of Health, who will advise the next steps. It is likely the Guide Hall or Community Hall will be shut down for approximately two days to allow for contact tracing and deep cleaning of the facility.

COVID-19 Quick Reference Guide

For any enquiries please contact your District Manager, Region Manager or call Jenny Allan, Girl Guides NSW, ACT &NT Membership Manager on 1300 447 548 or

For the most up to date information on COVID-19 please visit these links: 


Return to Home