COVID-19 Frequently Asked Questions

Page updated 19 October 2021

Girl Guides must follow the current COVID-19 Public Health Orders, and manage risks to members, volunteers, Leaders, other hall users and staff and other people in accordance with Work Health and Safety laws.
Keeping up to date with public announcements in your state or territory  relating to COVID-19 is also part of a Guide Leader and District or Region Manager's responsibility and one of the best ways to help keep everyone safe.
Please ensure you and your team are aware of the latest changes and legal requirements at all times as you will be responsible for adhering to these updates.

Meeting Face-to-Face by State or Territory 

In NT, Girl Guides continues without restrictions. Unit Leaders and Managers will be required to prove vaccination status. 

In ACT, Girl Guides can meet outdoors with the restrictions outlined in the roadmap from 15 October 2021, and indoors from 19 October 2021. 

In NSW, Guide Halls are classified as Community Centres. Girl Guides can meet outdoors with the restrictions outlined in the roadmap from 11 October 2021, and indoors from 19 October 2021.   

Are masks required for 12–15-year-old youth?  

Yes, masks are mandatory for children aged 12 and over in the ACT and in NSW. If children under 12 choose to wear a mask, they are making a choice for a better world and must not be discouraged or singled out. 

In the NT masks are mandatory at airports and on airplanes and it is recommended that you take extra precautions and wear a mask in public if you: 
  • have any symptoms and are seeking medical advice 
  • are going to get tested. 
From 29 October in the ACT masks will no longer be required outdoors. They will remain mandatory indoors. 

From 11 October in NSW, masks will no longer be required in outdoor settings and will remain mandatory indoors. 

Although no longer mandatory from these dates, some people may still choose to wear a mask, and that is okay. 

NSW Vaccination FAQs 

What does fully vaccinated mean?

You are fully vaccinated if you have had 2 doses of a COVID-19 vaccination or you have a medical exemption. 

Children under 16 years of age who are not fully vaccinated can generally follow the rules for fully vaccinated people so long as they visit certain businesses with a fully vaccinated member of your household.  

For people over the age of 16 who are not fully vaccinated, more rules and restrictions apply.  
 
You are not fully vaccinated if you have had: 

  • only one dose of a COVID-19 vaccination or 
  • no doses of a COVID-19 vaccination. 
 
 

The NSW and/or ACT roadmap indicates that face-to-face Girl Guides activities are allowed. I am vaccinated but am not ready to return to face-to-face Guiding. Do I have to? 

No. Returning to face-to-face Guiding is a choice. As Girl Guides, we always try to make choices for a better world. We know everyone is doing their best and putting the safety of the Guiding community first and foremost as the top priority. One way you can respect yourself and others is by taking the time to recognise and reflect   that we have all experienced a time like no other in our living memory.  
There are so many factors that will impact everyone’s personal roadmap toward our new normal. Be kind to yourself and let your District or Region Manager know if or when you are ready to return to face-to-face Guiding.  You are still  a valuable member of the team and can contribute to Guiding without returning to face-to-face Guiding. 

You can also make modifications/accommodations when you are ready to return to face-to-face Guiding. For example, this might be splitting your Unit into 2 teams to return with a smaller groups as a way to mitigate risk, or reducing the time of your meeting.  Girl Guide Leaders are resourceful and creative so know you can make these choices.  

Do I or my daughter/ward need to be vaccinated to attend face-to-face Girl Guides Activities? 

To attend Girl Guides activities and meetings a person must be vaccinated if aged 16 and over. Until 90% vaccination (likely to be 1 December) all adults and youth aged 16+ are required to be fully vaccinated or have a medical exemption to return to face-to-face Guiding.  In Regional NSW, proof of single dose is required, with a grace period until November 1 to receive a second dose.   

Vaccination certificates or medical exemptions need to be cited by your Manager/Leader on arrival at the Girl Guides meeting/activity. 

What is the 70% and 80% vaccination status required for 12–15 years of age girls in NSW?  

People under the age of 16 who are not fully vaccinated are allowed unaccompanied in outdoor settings.

In NSW, under 12 year olds numbers are not counted in the 4 sq.m rule. Over 16 is counted. What about  12-15 y.os? 

Anyone aged 16 + is counted as an adult regarding vaccination freedoms. Any child aged 12–15 years is to be included in the capacity cap numbers.

Is there to be any change of rules in NSW for any age of girls under 16 from non-vaccinated families? 

Currently, per advice of Service NSW, people under the age of 16 who are not fully vaccinated are allowed unaccompanied in their workplaces and all outdoor settings, but must be with a fully vaccinated member of their household in hospitality venues entertainment facilities, major recreation facilities and places of worship. If this is to change, it will be at the direction of the NSW Government. 
 

Does this mean that Guides who are under 16 and not vaccinated, from a household that is not of double vaccinated adults, are not allowed to attend  OUTDOOR Girl Guide meetings/activities in NSW until 90% (December 1)? 

No. For 'outdoor only' meetings and activities Girl Guides (under 16) who are not from fully vaccinated households can attend outdoor Guides.  However unvaccinated adults from their household cannot.
 Updates may occur for indoor meetings once these are allowed again.
 

I am aged 16 or over and I have not been able to secure a vaccination appointment, or I have not had my second vaccination dose yet? Can I attend Guides in NSW in any capacity?  

To attend Girl Guides activities or meetings outdoors in NSW a person must be vaccinated if aged 16 and over. 

In Regional NSW, proof of single dose is required, with a grace period until November 1 to receive a second dose.  Until 90% vaccination (likely to be 1 December) all adults are required to be fully vaccinated or have a medical exemption to return to face-to-face Guiding.  

Vaccination certificates or medical exemptions need to be cited by your Manager/Leader on arrival at the Girl Guides meeting/activity. 

 If you do not comply as yet with the above, please contact your District Manager or Unit Leader to find out in what capacity you can assist your Units and Districts remotely. 
 

I have chosen not to be vaccinated. When can I return to face-to-face Girl Guides activities? 

Currently NSW Health has indicated that after 90% vaccination (likely to be 1 December) the restrictions will change and it is expected that unvaccinated members of the community may return to face-to-face Guiding. 
 

Am I allowed to ask why someone is not vaccinated?   

No. Vaccination is a choice. As Girl Guides, we respect ourselves and others. In NSW unvaccinated people will be allowed more freedoms when the state reaches 90% vaccination. 
 

If all members 16 and over have had their vaccinations and the adults present have as well, but there is one 16-year-old who is waiting on Novavax (not due in till December), can the 16 y.o. attend? 

Until 90% vaccination (likely to be 1 December) all adults and youth aged 16+ are required to be fully vaccinated or have a medical exemption to return to face-to-face Guiding. The unvaccinated 16-year-old will not be allowed to attend unless the Unit is located in Regional NSW - in which case she can attend until 1 November but will not be able to attend after this date until she has had her second dose.

COVID-19 Quick Reference Guide

For any enquiries please contact your District Manager, Region Manager or call Jenny Allan, Girl Guides NSW, ACT &NT Membership Manager on 1300 447 548 or [email protected].

For the most up to date information on COVID-19 please visit these links: 
What will happen if any Guide or Leader starts to feel ill or appears unwell during Girl Guides? 
If any Leaders are unwell on arrival or during a Guide meeting, please inform other Leaders and your District Manager and leave immediately.  If any Guide is unwell, parents are to be contacted immediately to collect her. 

Can I come to Girl Guides if I am awaiting COVID-19  test results? 
Anyone who has been tested for COVID-19 must remain in isolation until the test results are confirmed.

What measures are in place for Volunteers who are unwell? 
Volunteers should not attend any Guiding face to face activities if they are feeling unwell. 

If a Volunteer becomes unwell while attending a meeting, they are to contact their District Manager, Region Manager and/or Guide House, leave immediately and contact the National Coronavirus Helpline (1800 020 080) or their doctor for further advice. 

If a Volunteer has been tested for COVID-19, they must remain in isolation until test results are confirmed.

What will happen if a Girl Guide, Leader or Volunteer is diagnosed with COVID-19? 
If a Leader, Volunteer or Girl Guide is diagnosed with COVID-19, the organisation will be contacted by the Department of Health, who will advise the next steps. It is likely the Guide Hall or Community Hall will be shut down for approximately two days to allow for contact tracing and deep cleaning of the facility.

General COVID-19 Frequently Asked Questions

I have woken up feeling unwell, what should I do? 
Now, more than ever, if you are feeling unwell (see COVID-19 symptoms below) stay at home to rest and recover and see a doctor if necessary. Please notify your other Leaders and District Manager immediately if you will not be attending Girl Guides. For the health and welfare of all, please only return to Face-to-Face Guides when you are confident you are well.

If I think I have symptoms of COVID-19, what should I do? 
COVID-19 symptoms include fever, tiredness, dry cough, sore or scratchy throat, aches and pains, nasal congestion, runny nose, shortness of breath and diarrhoea. Children and young people are more likely to have a milder illness, and some may not have any symptoms. If you are at all concerned about your health, please see your doctor. 
  • The National Coronavirus Helpline (1800 020 080) is available to call 24 hours a day, seven days a week for further advice. 
  • To find your nearest testing centre visit the links below: 

Service NSW QR Code Frequently Asked Questions

Why do we need to use a QR Code in NSW? 
Use of the Service NSW QR Code became mandatory 1 January 2021 for Businesses. Including Girl Guides.  

The Service NSW QR Code will make customer record keeping easier for us, with all record keeping data going straight to Service NSW. (Fines apply for Businesses and staff found not to be using a Service NSW QR Code for COVID-19 contact tracing purposes).  
 
How do we apply for a Service NSW QR Code?  
Simply contact Guide House on 02 8396 5200 to have a Service NSW QR Code set up for you.  
 
We do not have a QR Code or COVID-19 Safety Plan, where should I start? 
In June 2020 it became mandatory for all Business (including Guiding venues) to have a COVID-19 Safety Plan. Click here  to complete a COVID-19 Safety Plan for your Guiding venue.  
Once completed forward a copy of your COVID-19 Safety Plan along with the Guide Hall/ Property name to [email protected]   
Guide House will then get you registered and set up with a unique Service NSW QR Code. 
 
There are multiple Guide Halls in my Region or District, do I need to complete a separate COVID-19 Safety Plan for each one?  
Yes, a separate COVID-19 Safety Plan and Service NSW QR Code will be required for each venue or location.  
  
Do we need to use the QR Code for Guide Meetings?  
Yes. Everyone entering the property must Check-In via the Service NSW App or Service NSW Webform. Should you have difficulty getting visitors to check in please contact Guide House for assistance or use the Business ‘Concierge’ Webform (details below).  

What if parents refuse to Check-In via the Service NSW App provided?  
We recommend sending information out to parents explaining that we would appreciate their assistance with Checking-in their Guide via the Service NSW QR Code.  

If someone is not checked in via the Service NSW QR Code, a representative from the Unit will need to ensure they are Checked In via the Service NSW Business ‘Concierge’ Webform.  

How do we get a Business ‘Concierge’ Webform? 
The Service NSW Webform is easily accessibly via scanning the Service NSW QR Code on a device that that does not have the Service NSW App installed.  

Note: The customer facing version of the Webform now requires guests to enter a Verification Code. For this reason, we recommend Guide venues use the Business ‘Concierge’ Webform, which is available for a Businesses registered as COVID Safe with Service NSW.  

To obtain this for your venue, please contact Guide House on 02 8396 5225.  

What should we do if someone does not have a smart phone to Check-In using the QR Code? 
No smartphone, no worries. Simply use the Service NSW Webform instead. Details on how to access and use the Service NSW Webform are below.  
 
How do I access a link to our Service NSW Webform? 
Please refer to the How to Guide we have created with Instructions on how to access and use the Service NSW Webform.  Service NSW Webform How To Guide

We are in a rural or remote area with no internet reception, what should we do?  
If there is not internet reception at your property you can click here for the COVID-19 Record of Visitors Form. Once collected on this form, someone will need to enter these details via the Business ‘Concierge’ Webform.  
 
Please ensure that all field are completed accurately and legibly for everyone that enters the property including but not limited to Guides, parents, helpers, volunteers, Leaders, and so on.  

These details must be entered into the Service NSW Business ‘Concierge’ Webform within 12 hours of being recorded.  

We do not let parents into the Guide Hall, how can we get them to Check-In their Guides? 
We recommend having a designated “Drop Off Zone” that all parents, guardians, Guides and Leaders know about.  
Simply Place your Service NSW QR Code at this Drop Off Zone so that they can ‘Check-In’ before they enter the Property.  

Can a Guide Leader add a Junior Guide or someone that does not have a smart phone as ‘Dependent’ when they Check-In using the QR Code?  
No. The ‘Add Dependent’ option should only be used by parents or Guardians that lives with the person they are adding as a dependent.  
This is to ensure that NSW Health has the most accurate contact details, should they need them for contact tracing purposes.  
 
If we get parents to Check-In using the QR Code and they select “Add Dependent”, will we be fined if having more people at the hall than we are allowed?  
No. The Service NSW QR is only used to capture accurate contact details of everyone entering the property. This data goes straight to Service NSW and will only be used for COVID-19 contact tracing purposes. 
 
We were told Girls do not need to use the Service NSW App, they only need to sign in using the book, as the parents do not enter the hall, is this true? 
No. Everyone entering the property must be checked in via the Service NSW QR Code. This includes all Girl Guides irrespective of their age. If they do not have a smartphone please ensure they are checked in via the Service NSW Webform or Service NSW App.  

How do we Check-in Guides that carpool together? 
If a parent or guardian is present, please ensure they check-in any Guides that reside with them via the QR Code provided, selecting the ‘Add Dependent’ option.  
For all other Guides, please ensure they are checked in via the Service NSW Webform, or Business ‘Concierge’ Webform. (Contact Guide House to obtain your Business link) 
 
Can we include the QR Code in the Term Program for parents to keep at home, enabling them to Check-in remotely?  
No. The QR Codes can only be used onsite at the Property. This is to ensure we provide accurate and correct record keeping data to Service NSW.  
If the QR Code has already been supplied to parents, please ensure they know they are not allowed to Check-In via the QR Code remotely.  
 
Can someone else check my daughter in if she is not able to check herself in? 
No. We ask that all parents please check-in their children to ensure contact details are obtained. In the event a parent is not present, the girls will be asked to Check-in via the Service NSW Webform.  
 
Our Guide meetings are held in a Council Run venue, Scouts Hall, Church, Community Centre or other alternative venue however we do not have a QR Code. What should we do? 
Ask the venue you are in to provide you with a Service NSW QR Code.  
If unsuccessful, please contact Guide House and we will assist you with setting one up.  
 
Can Guide House check to see how many people have checked in using the QR Code?  
No. All data collected via the QR Code goes directly to Service NSW.  
 
If you were unable to find the answer you were looking for above, please email [email protected] and one of our staff members will assist you.  


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